GeneralTerms and Conditions
Select a plan based on which customer group you belong to.
If you have any questions about our terms and conditions, please contact Contact email: [email protected] or by phone: 40007008. We look forward to hearing from you!
Residential customers
Pricing information:
All prices are listed in Norwegian and incl. VAT at checkout.
Disclaimer:
We reserve the right to correct any printing errors regarding prices and information about the products/services on this site. Contact if you have any questions.
Shipping:
All orders placed by 11 a.m. will normally be packed and shipped from our warehouse the same day. All other orders will be shipped the following business day. During sales periods and other periods of high activity, shipping times may be slightly longer. Subject to product availability.
Customer Information:
The customer is responsible for ensuring that the information provided (phone number, email Address, Address ) is accurate. The customer is responsible for notifying us of any changes.
Any costs incurred due to incorrect information will be borne by the customer.
Cancellation:
If you wish to cancel, please Contact as soon as possible at [email protected] and we will process your request as soon as we can.
Right of Withdrawal / Returns:
If you wish to return an item, you must notify us within 14 days of receiving the item. Send an email to [email protected] on the day you ship the item back. The customer must cover return shipping costs and is responsible for the item until it arrives at our premises. The original packaging must be intact and undamaged. The item must be in like-new condition and resalable. Items that come into contact with the body are not eligible for return (Section 22.g). Sale items and special order items are not eligible for return!
Here’s how to do it:
Fill out the return form and print it asa PDF here.Please include the order number from the packing slip that came with your package.
2. Return the item to: Altius Gruppen AS, Jemlivegen 53, 2312 Ottestad.
3. The item must be in the same condition and quantity as when you received it. The original packaging must be intact and undamaged! The item must be like new and in saleable condition.
Exchanging items:
Exchanges must be arranged with us and made as soon as possible after purchase, unless otherwise agreed. You have 14 days from the date you received the item to send us Message that you wish to exchange it.
Complaints:
If there is a defect in the product, you must Altius Gruppen AS within a reasonable time after discovering it at [email protected] that you wish to make a claim regarding the defect. We will then provide you with information on how to proceed. The rules regarding complaints are set forth in the Consumer Sales Act.
Refunds:
If you would like a refund, you must notify us Message no later than 14 days after receiving the item. We will refund the cost of the item within 14 days of receiving the returned item. Shipping costs must be covered by the buyer.
Warranty:
The warranty on goods is limited to the manufacturer’s warranty for the various products. In addition, the right to file a complaint applies in accordance with Norwegian law. The warranty/complaint policy does not cover defects arising from the buyer’s improper use of the product, or circumstances for which the buyer bears the risk, such as accidents, fire, lightning strikes, power surges, water damage, environmental and climatic conditions, or damage incurred in connection with construction work.
Personal Data:
Altius Gruppen AS personal data in accordance with the Personal Data Act. Information that can be linked to you as an individual will never be made available to other companies or linked to other external databases.
Learn more about COOKIES AND Privacy Policy
Safe Shopping:
Consumer purchases are governed by, among other things, the Consumer Sales Act, the Right of Withdrawal Act, the Marketing Act, the Personal Data Act,
the E-Commerce Act, and the Credit Sales Act. Please see the links below for more tips and advice:
www.lovdata.no
Shipping & Delivery
Delivery time:
If you place your order before 11 a.m., the item is usually shipped the same day. If you order after 11 a.m., the item is normally shipped from our warehouse Next . Subject to the item being in stock. Normal delivery time is 1–3 business days, depending on distance. For some routes, 3–5 business days. Track your package or Contact if the delivery time exceeds this.
Shipping Damage:
If there is any shipping damage, you must Message handing you the package at the pickup location. If the damage is discovered after the package has been opened, you must report it to us immediately (within 3 hours).
Shipping and payment:
The package will be shipped via Postnord Mypack Mypack Small. You will receive a text message from Postnord with information about the package. The package will be delivered directly to your mailbox or can be picked up at one of your local pickup locations.
MyPack restrictions:
Maximum weight 20 kg, maximum length 120 cm, maximum dimensional weight 35 kg (i.e., the sum of the circumference and length cannot exceed 240 cm).
If these restrictions are exceeded, we will contact you to arrange an alternative shipping method.
Unclaimed packages:
If you do not pick up the package within 7 days and otherwise remain completely inactive, this will not give us any indication as to why the package has not been picked up. You will then not have met the requirements set forth in Sections 11 and 13 of the Right of Withdrawal Act, and will thus lose the right to withdraw from the agreement. You will then be charged a fee of NOK 300. For packages over 10 kg , the fee is kg 500.
Company
Pricing information:
All prices are listed in Norwegian and shown excluding VAT. However, both VAT-inclusive and VAT-exclusive prices are available at checkout.
Disclaimer:
We reserve the right to correct any printing errors regarding prices and information about the products/services on this site. Contact if you have any questions.
Shipping:
All orders placed by 11 a.m. will normally be packed and shipped from our warehouse the same day. All other orders will be shipped the following business day. During sales periods and other periods of high activity, shipping times may be slightly longer. Subject to product availability.
Shipping calculation:
The items you ordered will be packed, then measured and weighed to calculate shipping costs.
The shipping cost will be added to the total amount afterward and will not be displayed correctly in automatically generated order confirmations.
Invoices:
For businesses, we offer a 15-day net payment term. Invoices are sent via EHF or email. A fee of 95 NOK applies for invoices sent by mail.
Altius Gruppen AS title to the goods until they have been paid for, in accordance with Sections 3.14–3.22 of the Norwegian Pledge Act.
Late payments will incur fees and interest.
Reminder fee: NOK 38.
Collection notice: NOK 38.
Late payment interest rate: 12%
Customer information:
The customer is responsible for ensuring that the information provided (phone number, email Address, Address ) is accurate. The customer is responsible for notifying us of any changes.
Any costs incurred due to incorrect information will be borne by the customer.
Cancellation:
If you wish to cancel, Contact as soon as possible at [email protected] we will process your request as soon as we can.
Right of Withdrawal / Returns:
If you wish to return an item, you must notify us within 14 days of receiving the item. Send an email to [email protected] on the day you ship the item back. The customer must cover return shipping costs and is responsible for the item until it arrives at our premises. The original packaging must be intact and undamaged. The item must be in like-new condition and resalable. Items that come into contact with the body are not eligible for return (Section 22.g). Sale items and special order items are not eligible for return!
Here’s how to do it:
Fill out the return form and print it asa PDF here.Please include the order number from the packing slip that came with your package.
2. Return the item to: Altius Gruppen AS, Jemlivegen 53, 2312 Ottestad.
3. The item must be in the same condition and quantity as when you received it. The original packaging must be intact and undamaged! The item must be like new and in saleable condition.
Exchanging items:
Exchanges must be arranged with us and made as soon as possible after purchase, unless otherwise agreed. You have 14 days from the date you received the item to Message us Message you wish to exchange it. Items sold on a "as-is" basis and Spesial order cannot Spesial order !
Complaints:
If there is a defect in the product, you must Altius Gruppen AS at [email protected] within a reasonable time after discovering the defect [email protected] you wish to make a claim. We will then provide you with information on how to proceed. The rules regarding complaints are set forth in the Consumer Sales Act.
Refunds:
If you would like a refund, you must notify us Message no later than 14 days after receiving the item. We will refund the cost of the item within 14 days of receiving the returned item. Shipping costs must be covered by the buyer.
Warranty:
The warranty on goods is limited to the manufacturer’s warranty for the various products. In addition, the right to file a complaint applies in accordance with Norwegian law. The warranty/complaint policy does not cover defects arising from the buyer’s improper use of the product, or circumstances for which the buyer bears the risk, such as accidents, fire, lightning strikes, power surges, water damage, environmental and climatic conditions, or damage incurred in connection with construction work.
Personal Data:
Altius Gruppen AS personal data in accordance with the Personal Data Act. Information that can be linked to you as an individual will never be made available to other companies or linked to other external databases.
Learn more about COOKIES AND Privacy Policy
Safe Shopping:
Consumer purchases are governed by, among other things, the Consumer Sales Act, the Right of Withdrawal Act, the Marketing Act, the Personal Data Act,
the E-Commerce Act, and the Credit Sales Act. Please see the links below for more tips and advice:
www.lovdata.no
Shipping & Delivery
Delivery time:
If you place your order before 11 a.m., the item is usually shipped the same day. If you order after 11 a.m., the item is normally shipped from our warehouse Next . Subject to the item being in stock. Normal delivery time is 1–3 business days, depending on distance. For some routes, 3–5 business days. Track your package or Contact if the delivery time exceeds this.
Shipping calculation:
The items you ordered will be packed, then measured and weighed to calculate shipping costs.
The shipping cost will be added to the total amount afterward and will not appear in automatically generated order confirmations.
Shipping Damage:
If there is shipping damage, you must Message driver who delivered the package or the person handing you the package at the pickup location. If the damage is discovered after the package has been opened, this must be reported to the carrier and to us immediately (within 3 hours). See the EDI label on the package for more information.
Shipping:
We use DSV to deliver packages to businesses throughout Norway.
Note: Exceptions are businesses where the delivery address is a private address (sole proprietorships, associations, etc.). Packages for these recipients are sent via PostNord MyPack. The package will be delivered to your nearest pickup location, and you will receive a text message with pickup information.
Postnord MyPack restrictions:
Maximum weight: 20 kg; maximum length: 120 cm; maximum dimensional weight: 35 kg i.e., the sum of the circumference and length cannot exceed 240 cm).
If these restrictions are exceeded, we will contact you to arrange an alternative shipping method.
Unclaimed Postnord packages:
If you do not pick up the package within 7 days and otherwise remain completely inactive, this will not give us any indication as to why the package has not been picked up. You will then not have met the requirements set forth in Sections 11 and 13 of the Right of Withdrawal Act, and will thus lose the right to withdraw from the agreement. You will then be charged a fee of NOK 300. For packages over 10 kg , the fee is kg 500.
International
Reservations:
The website may contain typographical errors regarding prices and information about the products/services listed on the page. Please contact us if you have any questions.
Price information:
All prices are listed in Norwegian kroner (NOK) and do not include Norwegian VAT. However, you will need to pay VAT for your country when you receive the package.
Wire Transfer Fee:
We require a “wire transfer fee” of 100 NOK to cover bank fees charged City bank. This fee will be added City to the invoice.
Shipping calculation:
The ordered items will be packed, then measured and weighed to calculate the shipping cost.
The shipping cost will be added to the total price.
Payment:
We require prepayment from all customers outside Norway unless otherwise agreed. We send the invoice via email once the order is ready. We only accept wire transfers.
Shipping:
All orders will be shipped from our warehouse the same day (or the day after) we receive payment. During sales and other periods of high activity, shipping times may be slightly longer.
Customs:
After we have shipped the package, you will receive an email from UPS with shipping information. You will also receive an invoice from them, on which you must pay tax (your country’s VAT) and customs fees. This invoice MUST be PAID in order for you to receive your package. If it is not paid and the package is returned to us, all costs will be charged to the customer.
Customer information:
The customer is responsible for ensuring that the information provided (phone number, email address, address, etc.) is correct. The customer is responsible for notifying us of any changes.
Any costs incurred due to incorrect information are City responsibility.
Returns:
If you wish to return an item, you must notify us within 14 days of receiving the item. Please send an email to [email protected]. The customer is responsible for return shipping costs and for the item until it arrives at our facility.
Sale items and special order items cannot be exchanged!
Here’s how to do it:
Fill out the right of withdrawal form; you can print it as a PDF here. Please include the order number from the packing slip that came with your package.
2. Send the item back to: Altius Gruppen AS, Jemlivegen 53, 2312 Ottestad, Norway.
3. The item must be in the same condition and quantity as when you received it. The original packaging must be intact and undamaged.
Defect in the item:
If there is a defect in the product, you must notify Altius Gruppen AS [email protected] you wish to file a claim regarding the defect within a reasonable time after you discover it. We will then provide you with instructions on how to proceed.
Cancellation:
The cancellation period begins on the day the buyer receives the goods and lasts for 14 days thereafter. If you wish to cancel your purchase, please return the item in the same condition as when you received it. If you wish to cancel your order, please contact us as soon as possible at [email protected] we will process your request as soon as we can.
Money Back:
If you wish to receive a refund, you must notify us within 14 days of receiving the item. We will refund the cost of the item within 14 days of receiving the returned item. Shipping costs must be covered City buyer.
Warranty:
The warranty on goods is limited to the manufacturer’s warranty for the various products. In addition, the right to file a complaint applies in accordance with Norwegian law. The warranty and complaints policy do not cover defects resulting from the buyer’s improper use of the product, or conditions for which the buyer bears the risk, such as , fire, lightning, power surges, water damage, environmental and climatic conditions, or damage caused in connection with construction work.
Damage during shipping:
If the package is damaged during shipping, you must notify the driver who delivered it or the person who handed it to you at the pickup location. If the damage is discovered after the package has been opened, you must report it to the carrier and to us immediately (within 3 hours). See the EDI label on the package for more information.
Shipping to businesses:
We use UPS to deliver packages to customers outside of Norway.
